Returns

Customer may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping.

We cannot accept items for return that have been opened or used. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

Once we receive a return from customer (with all of the proper information), we will credit customer account and notify customer.

Cancel Your Order

To cancel your order, please send an email to info@fragrancess.com within 12 hours of placing your order. If your order has already been processed, FRAGRANCESS is not responsible for any shipping charges incurred.

Orders Not Received

Once an order has been shipped and there is a delivery confirmation, FRAGRANCESS is not responsible for any theft of product or delivery to the wrong address. If a customer issues a complaint that they did not receive their product despite delivery confirmation, we cannot credit. We will pursue a claim with UPS on behalf of customer that UPS didn’t deliver the product to the correct person or that they left the product in a susceptible area. If funds are returned to us from UPS, we will credit the customer account. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.

If FRAGRANCESS determines that there was in fact product missing from the package, we will credit our customer’ account immediately.

Damaged Product Claims

Each package and their contents are triple-checked for quality control and packed to ensure that they arrive safely. If a customer claims that one of the products is damaged, the customer may file a claim with us to investigate the situation. The claim form is below:

After receiving the claim, FRAGRANCESS, in most circumstances, will request that the damaged product be shipped back to its warehouse for inspection. After inspection, we will pursue a claim with UPS on behalf of the customer that UPS didn’t deliver the product in a safe manner. If funds are returned to us from UPS, we will credit the customer’s account for the product. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.